b'security for the monies that you pay for the package holidays booked from this brochure or our websitepackage.and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (ATOL If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If number 3278) administered by the Civil Aviation Authority of CAA House, 45-59 Kingsway, London WC2Bthe organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is 6TE for packages which include a flight and a bond held by ABTOT (ABTOT number 5386) for packages thata decrease in the relevant costsdo not include a flight. You can contact ABTOT at Travellers may terminate the contract without paying any termination fee and get a full refund of any www.abtot.com or ABTOT Limited, 117 Houndsditch, London EC3A 7BT. payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriateWhen you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOLTravellers may terminate the contract without paying any termination fee before the start of the package Certificate*. This lists what is financially protected, where you can get information on what this means forin the event of exceptional circumstances, for instance if there are serious security problems at the you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, willdestination which are likely to affect the packageprovide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, whereAdditionally, travellers may at any time before the start of the package terminate the contract in return neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder mayfor an appropriate and justifiable termination feeprovide you with the services you have bought or a suitable alternative (at no extra cost to you). You agreeIf, after the start of the package, significant elements of the package cannot be provided as agreed, to accept that in those circumstances the alternative ATOL holder will perform those obligations and yousuitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. may terminate the contract without paying any termination fee, where services are not performed in However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, inaccordance with the contract and this substantially affects the performance of the package and the which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer whereorganiser fails to remedy the problemapplicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the servicesTravellers are also entitled to a price reduction or compensation for damages or both where the travel listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency,services are not performed or are improperly performedthe Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOLThe organiser has to provide assistance if the traveller is in difficultyscheme. You agree that in return for such a payment or benefit, you assign absolutely to those TrusteesIf the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser becomes any claims which you have or may have arising out of or relating to the non-provision of the services,insolvent after the start of the package and if transport is included in the package, repatriation of the including any claim against us, the travel agent or your credit card issuer where applicable. You also agreetravellers is secured. Great Rail Journeys Limited provides insolvency protection for flight-inclusive that any such claims may be re-assigned to another body, if that other body has paid sums you haveholidays by virtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight packages claimed under the ATOL scheme. *The flights and flight inclusive holidays we arrange are ATOL protectedwith ABTOT (No. 5386). Please see clause 22 of our Booking Conditions for further information. Travellers providing they are made available in the UK. For further information visit the ATOL website at www.atol. may contact these entities if services are denied because of our insolvency. Part 3: The Package Travel org.uk. and Linked Travel Arrangements Regulations 2018 can be found here:https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 en.pdfIf your holiday does not include flights, ABTOT will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights), you are returned to theOur AITO membershipUK in the event that your holiday cannot be provided as a result of our insolvency. Please go to our websiteGreat Rail Journeys Limited is a member of the Association of Independent Tour Operators, an organisation www.greatrail.com for further information relating to ABTOTs scheme of financial protection. representing over 150 of Britains best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer If you book arrangements other than an ATOL protected flight or package holiday from us, your monies willsatisfaction. The Association encourages the highest standards in all aspects of tour operating and all not be financially protected. Please ask us for further details. members are fully bonded for clients protection, in compliance with UK and European regulations. Great Rail Journeys - like all other AITO members - are also bound by the organisations Quality Charter. For 23. Prompt Assistance further information about AITO visit www.aito.com or call 020 8744 9280.If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular we will provide you with appropriateAITO Quality Charterinformation on health services, local authorities and consular assistance, and assistance with long distanceAITO is the Association for independent and specialist holiday companies. Our member companies, usually communications and finding alternative travel or accommodation arrangements. Where you requireowner managed, strive to create overseas holidays with high levels of professionalism and a shared assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liableconcern for quality and personal service. The Association encourages the highest standards in all aspects for the costs of any alternative travel or accommodation arrangements or other such assistance youof tour operating.require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to theAITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incurare admitted to membership. All members are required to adhere to a Code of Business Practice which in the above circumstances, if you fail to obtain our prior authorisation before making your own travelencourages high operational standards and conduct.arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or yourFinancial Securitypartys negligence. An AITO member is required to arrange financial protection for all holidays and other arrangements(including accommodation only) booked by customers with the member under the AITO 24. Data Protection logo. This financial protection applies to customers who are resident in the UK at the time of booking and Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 2018 and theto most overseas customers who have booked directly with the member. In doing so, the member must UK General Data Protection Regulation. Please be assured that we have measures in place to protect thecomply with UK Government regulations.personal information you give us. This information will be passed on to the relevant suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, toMembers are required to submit details of their financial protection arrangements to AITO on a regular third parties and public authorities such as banks and credit card companies, customs or immigration ifbasis.required by them, or as required by law. Certain information may also be passed on to security or credit checking companies or insurance providers. The above applies to any sensitive information that you giveAccurate brochures and websitesto us such as details of any disabilities, medical conditions, or dietary/religious requirements but we willAll members do their utmost to ensure that all their brochures and other publications print or electronic, obviously only pass these on where you provide your explicit consent for us to do so.If we cannot pass onclearly and accurately describe the holidays and services offered. Professional service and continual this information as set out above, we may be unable to provide your booking or other services you haveimprovements All members are committed to high standards of service and believe in regular and through requested (for example, travel insurance). In making your booking, you consent to this information beingtraining of employees. Members continually seek to review and improve their holidays. They listen to their passed on to the relevant persons who may be outside the UK. If you travel outside the UK, controls oncustomers and always welcome suggestions for improving standards.data protection may not be as strong as the legal requirements in the UK.Monitoring StandardsWe would like to use your details for marketing purposes (e.g. sending you our brochures) and to passAITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday them on to other companies within our group who may also contact you for marketing purposes. If you doquestionnaire from their tour operators, the results of which are scrutinised by the Association. In addition, not wish to receive any further information from us or other companies in our group please let us knowcustomers can leave detailed feedback, accessible from the homepage of AITOs website, or via a direct link this at the time you give us your details or, if you do not do so then, at any time subsequently. You aresupplied by their AITO tour operator, about their holiday.generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We promise to respond to your request withinSustainable tourism30 days of receiving your written request. In certain limited circumstances we may be entitled to refuseOur members acknowledge the importance if AITOs Sustainable Tourism ethos, which recognises the your request. To improve our service, calls may be recorded for training and quality purposes. Please seesocial, economic and environmental responsibilities of tour operating.our privacy policy for further information at https://www.greatrail.com/things-you-should-know/privacy-statement/ and our policy on privacy and cookies at https://www.greatrail.com/things-you-should-know/ Customer relationsstatement-on-cookies/. All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITOs low-cost 25. Law & Jurisdiction Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy English law (and no other) will apply to your contract and to any dispute, claim or other matter of anyand acceptable conclusion. For further information about AITO visit www.aito.com or call 020 8744 9280.description which arises between us (claim) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is available for the claim in questionsee clause 14) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply).26. Contact DetailsShould you need to contact us our contact details are as follows:By Mail: Great Rail Journeys Ltd, HQ Building, Hudson Quarter, Toft Green, York YO1 6JTBy Telephone: 01904 521900By Email: [email protected] Travel InformationPart 1: GeneralThe combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to the packages. We Great Rail Journeys Limited, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018Travellers will receive all essential information about the package before concluding the package travel contractThere is always at least one trader who is liable for the proper performance of all the travel services included in the contractTravellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agentTravellers may transfer the package to another person, on reasonable notice and possibly subject to additional costsThe price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the BOOKING CONDITIONS 55'